Shipping policy

Do you ship internationally?

Absolutely! Please note we are not responsible for the payment of any duties, taxes, or other fees placed on international shipments. At this time we don’t allow returns or exchanges for international orders.

When will my order ship?

Non-personalized items require 1-3 business days for processing (holidays not included). 

Personalized items are made to order and require up to 2 weeks for customization. You will receive an email or text message once your item is ready for shipment with your tracking number. 

Once my order has been fulfilled, how long will it take to ship to me?

Depending on your preferred shipping method, courier, and location, your order can take from 1- 6 business days once received by courier. We currently fulfill and ship from South Florida.

Please note shipping speed comes into effect once your customized order is complete. 

How can I track my order once it has been shipped?

Once an order has been fulfilled and is on its way to the courier, you will receive an email or text message with your tracking number. You can track your shipment directly on the courier's website. 

Do you offer in-store pick up or local delivery?

At this time we do not offer in-store pick up or local delivery.

My tracking says, "delivered," but I have not received it. What can I do?

We are so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company (UPS, USPS or DHL) and file a claim. Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. If we could, we would, trust us. STEL is not liable for unforeseen issues caused by shipping courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.